Upgrade Policy

Anu-April Fine Jewelry offers a lifetime upgrade policy on all diamond jewelry and solid gold jewelry. You are encouraged to take full advantage of this policy. Upgrade/ Exchanges will be honored only if the purchase price is greater than twice the amount of the original purchase. The original piece must be in excellent condition, and must be accompanied by your original receipt.

Lifetime Warranty

Anu-April Fine Jewelry stands by the quality and craftsmanship of each product. We offer a Lifetime Warranty for repair and exchange of any items which we deem to be damaged due to manufacturing defect. This includes accidental displacement or loss of diamonds up to 1.8mm in diameter and pearl restringing within the first 5 years. This warranty excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Repair or service performed by anyone other than Anu-April Fine Jewelry will immediately void this warranty.

Shipping & Handling

Orders are processed Monday through Friday, 10am-noon EST (excluding holidays). If we encounter any problems with your shipment, you will be notified.

Complimentary Second Day Delivery for in-stock items over $400

Our goal is to process orders within 48 hours of receipt.

Your order should arrive within 2 business days after you have received an email with confirmation that your order has been shipped.

All shipments require a signature on delivery. We recommend you inspect your package for damage or tampering before signing and accepting it.

Products are shipped post receipt of full amount against all order.

 

Returns & Refunds

 

How to Initiate the Refund Process?

The original sales receipt is required for all exchanges. No exchanges will be accepted after the 30 days from the original purchase date. All exchanges must be in "as new" saleable condition.

All exchanges must be authorized by our customer service department prior to being accepted. Please email us at customerservice@anuapril.com or call us at +01 617 942 1081.

NO damaged, sale, discounted, altered, "as is" or special/ custom order merchandise is exchangeable.