POLICIES AT ANU-APRIL FINE JEWELRY
At Anu-April Fine Jewelry, our customers come first. That’s why we’ve developed a clear store policy that outlines everything you need to know about shopping with us. Read about them below and contact us with any questions you may have.
SHIPPING & DELIVERY
At Your Service
Orders are processed Monday through Friday, 10am-noon EST (excluding holidays). If we encounter any problems with your shipment, you will be notified.
Complimentary Second Day Delivery is provided for in-stock items over $500 USD.
Our goal is to process orders within 48 hours of receipt.
Your order should arrive within 2 business days after you have received an email with confirmation that your order has been shipped.
All shipments over $500 USD require a signature on delivery. We recommend you inspect your package for damage or tampering before signing and accepting it.
Products are shipped post receipt of full amount against all orders.
Special Delivery or in person delivery services may be arranged for items valued over $15,000 USD.
Anu-April Fine Jewelry stands by the quality and craftsmanship of each product. We offer a Lifetime Warranty for repair and exchange of any items which we deem to be damaged due to manufacturing defect. This includes accidental displacement or loss of diamonds up to 1.8mm in diameter within the first 2 years and pearl restringing within the first 5 years. This warranty excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Repair or service performed by anyone other than Anu-April Fine Jewelry will immediately void this warranty.
Anu-April Fine Jewelry offers a lifetime upgrade policy on all diamond jewelry and solid gold jewelry. You are encouraged to take full advantage of this policy. Upgrade/ Exchanges will be honored only if the purchase price is greater than twice the amount of the original purchase. The original piece must be in excellent condition and must be accompanied by your original receipt.
RETURNS & REFUNDS
How We Do It
Refunds may be issued within the first 15 days of delivery, less any shipping costs incurred. Items eligible for refund must be returned in original "as new" saleable condition without any signs of alteration or wear within the first 15 days of delivery. Refund will be issued in the same form of payment originally received.
After 15 days, items may be eligible for exchange or store credit provided the following requirements are met: The original sales receipt is required for all exchanges. No exchanges will be accepted after the 30 days from the original purchase date. All exchanges must be in "as new" saleable condition.
All exchanges must be authorized by our customer service department prior to being accepted. Please email us at email@example.com or call us at +01 617 942 1081.
NO damaged, sale, discounted, altered, "as is" or special/ custom order merchandise is exchangeable or eligible for refund.
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